For shoppers
Shipping & Delivery
Dispatch times, tracking and what to do if a parcel is late.
Dispatch
United States orders are prepared for shipment immediately after the seller confirms them. International dispatch depends on the seller's location and is shown on the product page.
Tracking
Every shipped order carries a carrier name and tracking number, visible on your order page with a status timeline: placed, confirmed, packed, shipped, delivered.
Late or missing
If tracking has not moved for five days, message the seller from your order. If the parcel still does not arrive, open a case — this is fully covered by the buyer warranty.
Addresses
We can only change a delivery address before the seller marks the order as packed. Ask the seller straight away through order messages.